Curer is an exploration project trying to use chatbot to connect patients with doctors. I've written a post of using the first principle to simplified current experience. In the process, I explored ways to utilize mobile platform and bring the healthcare resources closer to the target users.
Research | Structure design | UI Design | Conversational Design | Icon design
Sketch | Principle
I rethought the current healthcare experience. What’s the biggest problem and what's the ideal solutions? I came up a problem list and based on that I sketched out different ways to solve the current problem. I drew an ideal user journey map based on one of the solutions.
hard to the schedule appointment
long waiting circle
unclear insurance coverage
hard to follow-up
I've designed three ways to interpret the report. They each have different approaches for the user to navigate through.